Acrobat User Community Forums

Atellyer · 2007-11-01 10:08:48

Hi, my Adobe Updater always fails to find an internet connection when I am at work. It is probably because I am behind a firewall and use a proxy server. Where can I update the settings within the updater so that it can get behind my firewall and proxy server?

Thanks, David

dthanna · 2007-11-20 15:48:34

Unfortunately the updater does not provide any mechanism to support a proxy server. Only the Activation component.

To get around this you need to manually download and install the patches.

Atellyer · 2007-11-21 06:52:08

Thanks for the reply. That is a shame as I do most of my work behind the firewall and proxy server.

dthanna · 2007-12-10 10:38:00

Thinking in broader terms - you can disable the automatic update mechanism if you have Admin rights on your workstation. Edit | Preferences --> General | Updates (panel) and select 'Do not automatically check for critical updates'

Our corporate build has this disabled as I want to make sure all updates are tested in our environment before being deployed.

While not ideal, maybe an appropriate workaround.

tcmccue · 2007-12-10 10:32:43

This was successful for me as well, however, I am still getting prompts that Adobe Updater needs attention when no new updates are available to download.

Acrobat User Community Forums

#1 2007-11-01 10:08:48

Adobe Updater fails behind firewall and proxy server

#2 2007-11-20 15:48:34

Re: Adobe Updater fails behind firewall and proxy server

#3 2007-11-21 06:52:08

Re: Adobe Updater fails behind firewall and proxy server

#4 2007-12-10 10:38:00

Re: Adobe Updater fails behind firewall and proxy server

#5 2007-12-10 10:32:43

Re: Adobe Updater fails behind firewall and proxy server

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