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#1 2007-10-23 12:44:18

chasnix
Member
Registered: 2007-10-23
Posts: 0

"unexpectedly quit" while posting for shared review

I'm posting a file for shared review to an iDisk public folder. The file saves half way then Acrobat unexpectedly quits. The same process works other times, but more often than not the program crashes. Any suggestions as to what could be causing it?


My Product Information:
Acrobat Pro 8.1 / Macintosh

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#2 2007-11-08 06:48:20

lkassuba
Moderator

Registered: 2007-06-29
Posts: 1423

Re: "unexpectedly quit" while posting for shared review

Hi chasnix,

Can you provide more background on your configuration: Operating System, version of Acrobat. Just to confirm this is a shared review not browser, correct?
Are you accessing the network folder over a Local Area Network? Does the network folder have full read/write staus? What does the "Check Sever Status" button in the Review Tracker indicate when you're having this issue?

Keep us posted,
Lori


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#3 2008-02-27 19:49:57

awinslow
Member
Registered: 2008-02-27
Posts: 6

Re: "unexpectedly quit" while posting for shared review

I'm encountering the same issue. I'm on Acrobat 8.1.2 Professional, connecting to a secure webDAV server.
I've tried deleting my keychains, and once in awhile the issue won't happen on my first re-try without keychains, but I can't seem to isolate a pattern.

The server can see me login, and doesn't appear to show any issues. The crash seems to happen as it's saving the shared review.

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#4 2008-08-27 18:05:54

lvelez
Member
Registered: 2008-08-27
Posts: 2

Re: "unexpectedly quit" while posting for shared review

I am having the same exact problem with the application. It crashes during the upload of the pdf for review or during the sending invites.
I'm on a mac running 10.4.11
Acrobat 8.1.2
We have created a WebDav Server using Apache on a G5.
Sometimes I can send 4 or 5 files for review with no problem. Other times the application unexpectically quits.

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#5 2008-08-28 13:40:09

lkassuba
Moderator

Registered: 2007-06-29
Posts: 1423

Re: "unexpectedly quit" while posting for shared review

Does this only happen during the upload stage? What OS is your WebDAV Server running?


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#6 2008-08-28 13:50:40

awinslow
Member
Registered: 2008-02-27
Posts: 6

Re: "unexpectedly quit" while posting for shared review

I was a beta tester for Acrobat 9, and this issue never happened with that version.

I just had to go back to Acrobat 8 and ran into the same issue again.
I am purchasing Acrobat 9 now in the hopes that my version 8 had some sort of glitch.

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#7 2008-08-28 13:59:31

lvelez
Member
Registered: 2008-08-27
Posts: 2

Re: "unexpectedly quit" while posting for shared review

It happens in the upload stage and at times when it gets to the email reviewers stage.
Server is running on a G5 running OS X 10.4.11

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