When working within Adobe Acrobat 8, when I send a pdf file to a recipient (my boss), he can't open it. He gets a message that says file not found. He clicks ok 3 times and then he has to go look for it. Why doesn't the file come up? A response would be most appreciated. Thank you. Pamela
My Product Information:
Acrobat Standard 8 / Windows
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As your boss which version of Adobe Reader is being used to open the PDF file.
He may need to download and install the current version of Adobe Reader 8.0
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Thank you, Eugene. I purchased and installed Adobe Acrobat Standard 8 on his computer. I believe the problem happened after he received a notice from Adobe stating he should click on the update button to update to Standard 8.1. After seeing the problems he was having with version 8.1, I have not clicked on the button to update to Standard 8.1.
Pamela
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Add this JavaScript to future PDF files to auto check Reader version:
From the menu bar, click Advanced, Document Processing, Document JavaScript.
This opens a dialog box.
Type a name for the JavaScript ("CheckVersion")
Click the add button and paste this code in the box.
if (app.viewerVersion < 8) {
app.alert("You must have Acrobat Reader 8.0 or later to use this form.")
this.closeDoc(true)
}
Close the dialog box.
Now when anyone that does not have Reader version 8 will see a popup dialog box telling them they need Reader version 8.
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Try running Repair Acrobat Installation from under the Help menu to see if it corrects the problem. Also, is there an older version of Reader running on the same system?
Eugene's tip is useful if you're sending around forms that require Acrobat or Reader version 8.
Lori
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