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#1 2007-06-22 17:40:46

americaconnections
Member
Registered: 2007-06-19
Posts: 0

8.1 probelm

After downloading 8.1 patch, I cannot reate a PDF from Scanner anymore (it worked fine with Acrobat 8).
This is the error message that appears -Adobe Acrobat 8.1 has encountered a problem and needs to close.  We are sorry for the inconvenience -and then it closes the program.

Thank you in advance for someone’s quick help, Regula


My Product Information:
Acrobat Standard 8.1 / Windows

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#2 2007-06-24 18:03:54

tedpadova
Member

Registered: 2007-04-30
Posts: 69

Re: 8.1 probelm

You might try visiting your scanner developer's Web site to see if an upgrade is available for download. If not, try repairing the installation. If that doesn't work, do a complete deinstall of Acrobat 8, reinstall, and run the 8.1 patch.

ted

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#3 2007-09-19 14:47:32

timhuff5
Member

Registered: 2007-07-20
Posts: 6

Re: 8.1 probelm

Hey all can you give me a little more info, can you tell me, your operating system, your scanner type, the scanner software version.  And please describe a little more detail on how you are getting this error.  I'm sorry, but this helps me do a better job in debugging the problems.

Tim Huff-I didn't know Acrobat could do that.
[url=http://acrobat.timhuff.net/]
Tim Huff-I didn't know Acrobat could do that.  [/url]

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#4 2007-07-02 21:06:31

acarrier
Member
Registered: 2007-07-02
Posts: 0

Re: 8.1 probelm

Hi Regula,

Do you have 1-Click Answers installed by chance or any other startup items running in your system tray? Or the Google Desktop installed?

~Ana

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#5 2007-07-16 11:25:06

americaconnections
Member
Registered: 2007-06-19
Posts: 0

Re: 8.1 probelm

Thank you for the tip. Repair did not help, I reinstalled Adobe Acrobat 8, and if not absolutely necessary, I will not download 8.1.

Regula

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#6 2007-07-16 11:26:29

americaconnections
Member
Registered: 2007-06-19
Posts: 0

Re: 8.1 probelm

Hi Ana,
No, I do not have 1-Click Answers, or Google Desktop installed.

Regula

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#7 2007-07-20 16:10:38

rlittlewood
Member
Registered: 2007-07-19
Posts: 0

Re: 8.1 probelm

This seems to be similar to my problem - in my case it crashes when I try to use a drop down menu (ie. choosing to add extra pages to an existing pdf).
I will also go back to version 8 with no update.
Where is Adobe in all this ?????

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