Acro bytes by Kurt Foss

Earlier this month I posted a blog item related to a seemingly recurring problem that was frustrating some in the user community. The entry titled “Acrobat & Reader updates: Who’s in control?” mentioned that numerous forum and e-mail discussion list postings have indicated some annoying behavior centered around the way Acrobat and Reader automatically check for and download product updates by default. That can be changed in either program’s Preference settings so that updating is handled manually by the user rather than initiated — often at inopportune times — by the application itself.

There was another source of irritation in many of the complaints I’d been seeing that wasn’t really addressed by the Preference changes. Quite a few people were growing increasingly agitated because every time the update process was completed, the final step requested by the Adobe updater was a required reboot. But after the system was rebooted, the updater kicked in again … and some people reported getting stuck repeatedly in a time-wasting cycle.

Adobe recently posted a support document titled “Error ‘Need to reboot the computer’ after you run the Adobe Update Manager” that details several potential solutions to the overzealous rebooting:

• Solution 1: Remove the AUM transaction file
• Solution 2: Remove the Adobe Updater.exe key from the registry if it exists
• Solution 3: Search for and delete the AdobeUpdater.rbt file if it exists

Adobe’s Support Knowledgebase Document 332745 lists the steps for each.

This entry was posted on Tuesday, July 25th, 2006 at 1:42 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.